POLICIES
•CANCELATIONS & RE-SCHEDULING(Sliding Fee Scale): (to be in effect as of 9/09/2022)
_0% fee(no charge) IF (it's 24 hours or greater b-e-f-o-r-e the scheduled appt. Date/Time)
_ 50% of the FULL posted price (if it's 23.59-12.00 hours b-e-f-o-r-e the scheduled appt. Date/Time)
_75% of the FULL posted price (if it's 11.59-6.00 hours b-e-f-o-r-e the scheduled appt. Date/Time)
_100% of the FULL posted price (if it's 5.59-0.00 hours b-e-f-o-r-e the scheduled appt. Date/Time)
NOTE:
a) IF a 3-pack, &/or 6-pack bundle had been purchased or a gift certificate was to be used as payment THEN the above Sliding Fee Scale will be applied to the "bundled rate" per session or to the Gift Certificate value (at time of purchase & if it covers the price of the scheduled session).
b) Those participating in the "Senior Savings" or the "Veterans Savings" incentive programs will have cancelations fees based on the FULL posted price (as the "savings" is applied ONLY a-f-t-e-r the appt./session has been completed)
c) ONE "pardon" is allotted per client per lifetime (a.k.a. a "free pass") for a late Cancelation or a late RE-scheduling. A RE-scheduling means you're actually canceling your appointment in order to schedule a new one for a different date or for a different time of day. OR for a NO SHOW.
d) ALL Cancelations/Rescheduling requests(at least 24 Hours b-e-f-o-r-e the scheduled appt. Date/Time can be submitted using the: [ "Add to Calendar" | "Cancel" | "Reschedule" ] option. Look for it on your emailed Appointment Confirmation & also, on your emailed (or texted) Appointment Reminder.
e) CANCELATIONS less-than-24 Hours before the scheduled appt. Date/Time will only be accepted by the following 2 methods: 1) EMAIL: Joanne@JoanneCosgroveCMT.com (SUBJECT Line: CANCELING My Appt.) 2) VOICEMAIL Message to (510) 418-7678 (clearly state your Name, Appt. Date & Time)
•NO SHOW:
Means you were not present in-person for the entire duration of your scheduled appointment time. As well, a Cancelation made by you AFTER the appointment time has passed will count as a NO SHOW. IF you arrive late, your session will still occur, will still end at the originally scheduled time and the full fee-for-service will still be due.
•APPOINTMENT REMINDERS:
ONE (1) Reminder will be issued via email or text message (dependent upon what option you have chosen). It will be issued 72 Hours (3 days) prior to your appointment (this leaves a 48 Hour window for canceling or rescheduling an appointment without incurring a fee)
•GRATUITIES: NO Gratuities ("Tips") are accepted. Any overpayment will be applied as credit-to-your-account. Cash is not kept on the premises.
Your continued patronage, referrals to friends, family or those in the medical community are welcomed. If you feel inclined, posting a positive review to the GOOGLE Business Page, Facebook Business Page (Joanne Cosgrove, CMT), YELP, Berkeley Parents Network (BPN), Nextdoor, etc. is appreciated.
•PAYMENTS: ALL clients are required to have a current and valid credit or debit card on file with their client account. This credit card will not be charged unless: there is a Late Cancelation/Rescheduling, No Show or in the event the client does not have any existing monetary credit to their client account as a result of a Gift Certificate or a Prepay Package purchase.
The ONLY accepted forms of payment are: CASH(in the exact amount only-overpayments will be applied as credit to your next appointment) VISA/MC/AMEX/Discover/Debit/Flexible Spending Account(FSA) card/Health Savings Account(HSA) card/Medical Savings Account (MSA) card. Proof of Identification via any government issued photo I.D. is required at the initial payment only. Name on the government issued I.D. must match the name on the checking account or card. **ALL payments are due at time of service**
•REFUNDS: All purchases made are final and nonrefundable. In the event an injury or illness precludes you from receiving any of the SERVICES listed on this website's MENU for 6 months beyond the date of your last session, THEN a refund (minus a 5% Administrative Fee) will be issued to you contingent upon a written, dated & signed Rx. or note from your Primary Medical Provider to list your medical diagnosis and the reasons you are not able to receive any of the Massage or Bodywork listed on the SERVICES Menu.
*Refunds will not be issued* in the event the State of CA, County, Local Government or City Agencies restricts/limits/prohibits any or all practice of the services listed on this website.
•ONLINE SCHEDULING: This practice utilizes a secure and encrypted software and online scheduling management program.