For the mutual safety of practitioners and clients/patients, the following protocols are being required for everyone and are to be adhered to each-and-every-time you enter and exit the building:

*Specific to clients of Joanne Cosgrove, CMT

_FACE MASKS are to be worn at all times
(Bandanas or neck/face gators are n-o-t accepted forms of effective face coverings within the clinic; including during your session).  *Joanne will provide a disposable face mask to her clients in the event they do not have one. (Your individual Practitioner will discuss mask protocols with you if your treatment requires you to be lying face-down).

_Do NOT arrive more than 10 minutes prior to your appointment time.  Wait for your Practitioner to open the door for you (text or telephone your practitioner if they have not greeted you at your scheduled appointment time).    *Joanne Cosgrove's mobile number is: (925) 788-9790

_Kindly do NOT knock on the door. Texting is the best way to alert your practitioner that you have arrived to the facility.

_It is asked you wait in your vehicle OR outdoors under the covered area of the building away from the outdoor elements. BOTH offices have an outdoor area protected from the elements.  Note: The Lafayette office has its own Waiting Room where you may wait for your appointment.

_NO one may accompany you into the building or treatment room. If someone provided you transportation, he/she/they may wait in their car or wait outdoors at designated areas where 6 feet social distancing can be observed.

_Social Distancing Protocols of 6 feet are to be observed both while inside and outside of the building. 

_Prior to receiving a service, EVERYONE will have their temperature taken via contact-less thermometer. IF your temperature is 100deg.F or higher THEN you will be asked to leave immediately and make arrangements to reschedule. There will not be any fees charged in the event you are requested to reschedule.

_Hand Sanitizer is amply provided in the common areas and in the individual treatment rooms.  It should be used both prior to & post your treatment session as well as before entering the bathroom facilities.

_The facilities are using hydrogen peroxide-based EPA approved cleaners and disinfectants for use on the COVID19 virus in both the common areas and within the treatment rooms. They are generally non-irritating to the nose, throat, and lungs,  break down to water and are friendly to the environment.   

_The client/patient bathrooms are being disinfected between client uses.

_All clients, patients and practitioners are expected to use hand sanitizer prior to using the bathrooms and to wash their hands with soap and water prior to leaving the bathroom.

_All practitioners are following OSHA mandated hand washing procedures.

_The Albany Hill Health Center building has a  commercial-grade HVAC system (installed June 2020) that uses enclosed, UV filtration technology as an additional defense against the Cov-Sars-2 Virus COVID19.

_*Joanne Cosgrove's treatment room uses a true HEPA Filtration system that filters particles as small as 0.1 micron & provides full room air exchange 5 times per hour.  It is set to the ON position and runs continuously during and between treatment sessions.  

_*Joanne's treatment rooms receive supplemental ventilation for a min. of 15 minutes between client sessions.  Treatment Rooms at both locations have windows that open for improved flow of fresh outdoor air.

_The facility is encouraging contact-less methods of payment as much as possible.  IF you opt to pay for your session via cash or check, kindly have it placed in an envelope.

•• Should you have any questions regarding the above COVID19 Protocols, kindly contact Joanne Cosgrove directly ••

Your ongoing cooperation with these Protocols is greatly appreciated.