COVID19 PROTOCOLS

For the mutual safety of the practitioners, clients and patients, the following protocols are being required for everyone and are to be adhered to each-and-every-time you enter the building and exit the building:

*Specific to clients of Joanne Cosgrove, CMT

_FACE MASKS are to be worn at all times
(Bandanas or neck/face gators are n-o-t accepted forms of effective face coverings within the clinic; including during your session).  *Joanne will provide a disposable face mask to her clients in the event they do not have one. (Your individual Practitioner will discuss mask protocols with you if your treatment requires you to be lying face-down).

_Do NOT arrive more than 5 minutes prior to your appointment time.  Wait for your Practitioner to open the door for you (text or telephone your practitioner if they have not greeted you at your scheduled appointment time).  *Joanne Cosgrove's mobile number is: (925) 788-9790

_Kindly do NOT knock on the door. Texting is the best way to alert your practitioner that you have arrived to the facility.

_It is asked you wait in your vehicle OR along the walkway.  Both the Albany and Lafayette locations offer covered & dry areas away from the outdoor elements. 

_NO one may accompany you into the building or treatment room. If someone provided you transportation, he/she/they need to wait in their car or wait outdoors. (Note: The LAFAYETTE office has a private waiting area)

_Social Distancing Protocols of 6 feet are to be observed both while inside and outside of the building. 

_EVERYONE will have their temperature taken at the entrance door via contact-less thermometer.  IF your temperature is 100deg.F or higher THEN you will be asked to leave immediately and make arrangements to reschedule.

_Hand Sanitizer is amply provided in the common areas and in the individual treatment rooms.  It should be used both prior to & post your treatment session as well as before entering the bathroom facilities.

_The facility is using hydrogen peroxide-based EPA approved cleaners and disinfectants for use on the COVID19 virus in both the common areas and within the treatment rooms. They are generally non-irritating to the nose, throat, and lungs,  break down to water and are friendly to the environment.   

_The client/patient bathrooms are being disinfected between uses.

_All clients, patients and practitioners are expected to use hand sanitizer prior to using the bathrooms and to wash their hands with soap and water prior to leaving the bathroom.

_All practitioners are following OSHA mandated hand washing procedures.

_The building has a new commercial-grade HVAC system (installed June 2020) that uses enclosed, UV filtration technology as an additional defense against the Cov-Sars-2 Virus COVID19 (ALBANY office location)

_*Joanne Cosgrove's treatment room uses a true HEPA Filtration system that filters particles as small as 0.1 micron & provides full room air exchange 5 times per hour.  It is set to the ON position and runs continuously during and between treatment sessions.  

_*Joanne's treatment room is ventilated for a min. of 20 minutes between client sessions. 

_The facility is encouraging contact-less methods of payment as much as possible.  IF you opt to pay for your session via cash or check, kindly have it placed in an envelope.

_*ALL same-day Cancelation Fees are WAIVED in the event you are having symptoms; HOWEVER, Cancelation Fees will apply in the event of a "No Show" to an appointment         ( refer to POLICIES page: joannecosgrovecmt.com/policies ).

•• Should you have any questions regarding the above COVID19 Protocols, kindly contact your practitioner directly ••