For the mutual safety of practitioners and clients/patients, the following protocols are being required for everyone and are to be adhered to each-and-every-time you enter and exit the building:

*Specific to clients of Joanne Cosgrove, CMT

_FACE MASKS are to be worn at all times
(Bandanas or neck/face gators are n-o-t accepted forms of effective face coverings within the clinic; including during your session).  *Joanne will provide a disposable face mask to her clients in the event they do not have one. (Your individual Practitioner will discuss mask protocols with you if your treatment requires you to be lying face-down).

_Kindly arrive 5-10 minutes prior to your appointment time in order that your appointment commences on time.  Once you've arrive to the premises send a text message to Joanne's mobile number: (925) 788-9790  You will have the option to wait outdoors (seating provided) or inside the Waiting Area (for the Albany office, the door key code will be sent to you the day of your initial appointment).  For the Lafayette office you may knock on the door for Suite 305 OR use the designated Waiting Area.

As there are other clients in session at both locations, all telephone calls must be conducted outdoors and all children 12 years of age and younger may not be left unattended

_EVERYONE is responsible for taking their own temperatures at-home (no temperatures will be taken at the office unless you request to have it taken). IF your temperature is 100 deg.F or greater then make arrangements with Joanne Cosgrove, CMT to reschedule.

_Hand Sanitizer is amply provided in the common areas and in the individual treatment rooms.  It should be used both prior to & post your treatment session as well as before entering the bathroom facilities.

_The facilities are using hydrogen peroxide-based EPA approved cleaners and disinfectants for use on the COVID19 virus in both the common areas and within the treatment rooms. They are generally non-irritating to the nose, throat, and lungs,  break down to water and are friendly to the environment.   

_The client/patient bathrooms are being disinfected between client uses.

_All clients, patients and practitioners are expected to use hand sanitizer prior to using the bathrooms and to wash their hands with soap and water prior to leaving the bathroom.

_All practitioners are following OSHA mandated hand washing procedures.

_The Albany Hill Health Center building has a  commercial-grade HVAC system (installed June 2020) that uses enclosed, UV filtration technology as an additional defense against the Cov-Sars-2 Virus COVID19.

_*Joanne Cosgrove's treatment room uses a true HEPA Filtration system that filters particles as small as 0.1 micron & provides full room air exchange 5 times per hour.  It is set to the ON position and runs continuously during and between treatment sessions.  

_*Joanne's treatment rooms receive supplemental ventilation for a minimum of 15 full minutes between each use.  Treatment Rooms at both locations have windows that open for improved flow of fresh outdoor air.

_The facility is encouraging contact-less methods of payment as much as possible.  IF you opt to pay for your session via cash or check, kindly have it placed in an envelope.

•• Should you have any questions regarding the above COVID19 Protocols, kindly contact Joanne Cosgrove directly ••

Your honesty and cooperation with these Protocols is appreciated.