COVID19 PROTOCOLS

  • For the mutual safety of practitioners and clients/patients, the following protocols are being required for everyone and are to be adhered to each-and-every-time you enter and exit the building:
  • A link to the COVID19 Screening Form (look for the red bar) will be issued with your Appointment Reminder (sent via text or email) 48Hours prior to your scheduled appointment date/time.  It should be completed w-i-t-h-i-n 24 Hours of your appointment date/time.
  • FACE MASKS or approved* face COVERINGS are to be worn at all times
  • *Bandanas, neck/face gators are n-o-t accepted forms of effective face coverings within the clinic; including during your session. ( Note: Cloth face coverings must have a PM2.5 filter in them; otherwise,  Joanne will provide a disposable face mask to wear atop your cloth mask ).
  • Kindly arrive 5 minutes prior to your scheduled appointment time in order that your appointment commences on time.  Once you arrive to the premises send a text message to Joanne's mobile number: (925) 788-9790 or telephone that number.  NOTE: Joanne will greet you at the entrance door and then escort you to your treatment room.
  • To reduce potential for congestion in the Lobby/Waiting Area, it's encouraged for you to remain outdoors (seating provided) or in your vehicle (in the event of poor weather).
  • As a courtesy to patients of the other office Practitioners who are receiving sessions in one of the other treatment rooms, a-l-l telephone calls should be conducted outdoors.  
  • EVERYONE is responsible for taking their own temperatures at-home (no temperatures will be taken at the office at this time). IF your temperature is 100 degrees F or greater the day-of-your-appointment THEN make arrangements with Joanne Cosgrove, CMT to reschedule.
  • Hand Sanitizer is amply provided in the common areas and in the treatment room.  It should be used both prior to & post your treatment session as well as before entering the bathroom facilities.
  • The facilities are using hydrogen peroxide-based EPA approved cleaners and disinfectants for use on the COVID19 virus in both the common areas and within the treatment rooms. They are generally non-irritating to the nose, throat, and lungs,  break down to water and are friendlier to the environment.
  • All practitioners are following OSHA mandated hand washing procedures. 
  • Joanne's treatment rooms receive supplemental ventilation (via an open window/open door or both) + air purification (using two, HEPA air purifiers) for a minimum of 15 full minutes a-f-t-e-r the last client has vacated the room & hard/soft surfaces cleaned & disinfected.
  • Contact-less methods of payment are encouraged as much as possible.  IF you opt to pay for your session via cash or check, kindly have it placed in an envelope p-r-i-o-r to the beginning of your session.
  • All questions regarding the above should be directed to Joanne Cosgrove 
  • Your cooperation with these Protocols is appreciated and expected.